External Post first found on Career Planet
Michael Wilson wanted more from life, not only for himself but also to set an example for his nephew. Getting by on a minimum wage as a factory worker with an incomplete matric, Michael decided that he needed to complete a qualification that would provide him with a much-needed national certificate.
Michael resigned from his job to pursue full-time studies at False Bay TVET College. Initially, he was unsure of what career path to follow and so he completed a career assessment provided by the College. The results revealed that Michael would do well in a career requiring analytical thinking and logic like Information Communication Technology.
Michael applied for his post through a referral from a peer, which helped him land a position with Euphoria Telecom as a help desk technician. His responsibilities include but are not limited to handling telephonic account enquiries for clients, assisting with onsite and remote installations, troubleshooting network/internet issues, ticket handling and change requests.
