A company is looking for an IT Service Desk Manager.
Key Responsibilities:
Manage Level 1 and Level 2 services and support for clients
Oversee Service Desk staff, processes, and technology to ensure service levels are achieved
Develop and maintain Service Desk tools, metrics, and reporting
Qualifications:
Minimum of 7 years experience in a similar position
ITIL Foundations Certificate
10+ years experience as a Help Desk/Desktop support technician in a corporate environment
Technical expertise in Microsoft Windows operating systems
Prior experience with Google Apps for Business and desktop imaging applications