A company is looking for a Customer Success Manager in the Pacific/Mountain Time Zone.
Key Responsibilities:
Build and manage customer relationships to ensure service delivery expectations are met
Develop and execute customer strategic account plans
Lead cross-functional initiatives to improve service delivery and member outcomes
Required Qualifications:
Bachelor’s degree in Business or Health related field
Minimum of 5-7 years of relevant professional experience in healthcare account management
Strong analytical skills with the ability to translate data into insights
Familiarity with process improvement concepts
Possess appropriate business acumen to understand and communicate complexities of the operating model