A company is looking for a Retention Specialist responsible for retaining customers and revenue.
Key Responsibilities
Respond to cancellation requests via phone and email
Work with other teams to resolve customer issues and troubleshoot problems
Reach out to customers who left negative reviews to retain their business
Required Qualifications
2+ years of experience in customer service or related fields
Knowledge of how car dealerships operate
Experience with CRM ticketing systems
Familiarity with general computer troubleshooting and remote support tools
Sales experience is a plus but not required