A company is looking for a Customer Care Team Lead to manage customer support teams for digital health services.
Key Responsibilities
Lead and manage a team of Customer Care Advisors, ensuring adherence to performance targets
Provide support for special projects aimed at improving service quality and efficiency
Oversee recruitment and onboarding of new team members while monitoring their performance
Required Qualifications
Experience supervising a customer-facing team in a high-volume contact center environment
Understanding of customer service tools, such as Zendesk
Proven track record of meeting team targets
Data literacy and competency in Excel or willingness to learn
Experience in a digital health business is a plus