A company is looking for a Manager, Workforce Management.
Key Responsibilities
Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy, including systems, tooling, and process development
Establish and report on core performance indicators to senior executive management
Required Qualifications
Bachelor’s degree in business, Organizational Leadership, or related field, or a minimum of four years of experience in lieu of a degree
5+ years of experience in resource/workforce management and operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling