Job Opportunity: Receptionist – Clicks Retail Regional Office (KwaZulu-Natal) – Apply by 23 June 2025
Location: KwaZulu-Natal, South Africa
Position: Receptionist
Department: Group Facilities
Contract Type: Permanent
Employment Equity Position: No
Closing Date: 23 June 2025
Listing Reference: click_020363
Overview:
Clicks Group is seeking a professional and well-presented Receptionist to join the Group Facilities department at the KwaZulu-Natal Regional Office. The role requires an individual who can deliver excellent front-desk service, manage administrative tasks efficiently, and maintain a welcoming and organized reception area. The position reports to the Administrative Assistant.
Key Responsibilities:
Reception Duties:
-Greet and welcome visitors, clients, and staff professionally.
-Answer all incoming calls within three rings using the standard company greeting.
-Promptly transfer calls to the appropriate departments or individuals.
-Maintain an up-to-date internal telephone list and ensure all messages are relayed accurately and promptly.
-Monitor and manage the reception and waiting area to ensure it remains clean and presentable at all times.
-Maintain the visitor registration book and ensure all guests are collected by the relevant staff.
-Provide accurate directions and general assistance to visitors.
Administrative Duties:
-Maintain the lost property register and manage all lost/found items appropriately.
-Log service calls and follow up on maintenance issues.
-Keep records of contractor access and assist in managing external service providers.
-Ensure compliance with OHS and company quality standards.
-Provide input on preventative maintenance requirements.
Access Control:
-Monitor access to the building and enforce visitor regulations.
-Keep records of all access control issues and ensure building security protocols are followed.
Minimum Requirements:
- Education:
- Grade 12 (Matric)
- Telephonist Certificate (advantageous)
- Experience:
- Previous experience in a customer service or front-desk administration role
Skills and Competencies:
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Knowledge of telephone systems and standard call-handling procedures
- Strong customer service and interpersonal skills
- Excellent verbal and written communication
- Professional appearance and positive attitude
- Strong organizational and time management skills
- Attention to detail and reliability
- Ability to remain calm and courteous under pressure
- Service-oriented mindset
APPLICATION PROCESS
- Beauty Assistant – Clicks Northway Mall (Pietermaritzburg) – Apply by 23 June 2025
- Shop Assistant / Cashier – Edumbe & Surrounding Areas (KwaZulu-Natal) – Apply by 25 June 2025
- Shop Assistant / Cashier – Umhlanga & Surrounding Areas (KwaZulu-Natal) – Apply by 20 June 2025
- Receptionist – Clicks Retail Regional Office (KwaZulu-Natal) – Apply by 23 June 2025
- Shop Assistant / Cashier – Pietermaritzburg & Surrounding Areas (KwaZulu-Natal) – Apply by 20 June 2025