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Harambee Youth Employment Accelerator provides 24/7 AI-powered multichannel support to millions of work-seekers in South Africa. Since implementing the Genesys Cloud™ platform, the nonprofit has achieved 90% first-contact resolution and answer rates and has gained 24,900 hours of productivity. Its popular conversational chatbot manages 37,000 interactions per month and speech and text analytics offer deep insights for continually optimizing Harambee’s services.
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