A company is looking for a Director of Product Support.
Key Responsibilities:
Lead strategic operations of the support team, manage customer escalations, and ensure timely documentation
Build relationships with cross-functional teams, develop resourcing strategy, and grow team members
Analyze customer data, manage 3rd party partners, and contribute to companywide initiatives
Required Qualifications:
Minimum 7+ years managing a Technical Success team at a SaaS company and 5+ years managing a Support team at a high-growth SaaS company
Experience in a highly technical support environment
Expert working knowledge of Jira, ZenDesk, and G-suite products
Team leadership experience and ability to use data for decision-making
Experience integrating new product lines is a plus
