RCL FOODS is Looking for a young professional to join our fantastic Customer team!
An organised individual, passionate about sales that will provide effective support to the Customer team through accurate checking of deals, processing of claims and rebates and to provide a sales information service to the business.
Do you think you have what it takes?
Duties & Responsibilities:
- Input pricing into the system.
- Capture, load and input deals into system.
- Submit weekly pre-pricing to all relevant call centres on a weekly basis.
- Manage and collate price changes and deals, and implement into them the system to reflect between Rainbow and Customers.
- Assist with customer communication of queries, notifications and changes and channel to relevant individuals.
- Capture all promotional activity & subsequent forecasted demand onto schedule & communicate it to relevant planner.
- Maintain electronic and paper-based customer records and information.
- Investigate the rand value & quantity of defected stock being sent to farm shop on an on-going basis and revert to account manager and address with Customer.
- Verify pricing discounts with relevant account manager and implement.
- Load deals for customer & inquire out of strategy pricing with the National Accounts Manager.
- On a weekly basis, investigate SAP order discrepancies and liaise with National Account Manager and Channel manager, and implement corrective action.
Claim Management:
- Receive claims.
- Verify all claims submitted by Vector are price related claims.
- Investigate possible causes of claims, calculate correct costing of claims and confirm values being claimed.
- Gather all relevant evidence and supporting documentation for valid and invalid claims.
- Ensure that all claims are updated and submitted timeously to relevant parties.
- Follow-up with Customers on outstanding invalid claims.
- Ensure that all outstanding claims are signed off and submitted for payments.
- Clear claims from system within 60 days.
General Administration:
- Co-ordinate, plan and prepare for all meetings and presentations.
- Complete reconciliation statements for designated managers.
- Process expense claims for managers (cell phone, excess travel, etc).
- Manage stationery resources.
- Track and capture team expenditure into the system.
- Manage and maintain SKU works library to ensure images are up to date and appear online and ensure all new product listings are inputted into the system.
- Prepare sales and promotional documentation for management meetings.
- Monitor Customer monthly tracking reports.
- Track customer promotion performance.
- Assist with procurement order placements for various requirements.
KPIs
- 100% accuracy on pricing schedules.
- 100% accuracy of promotional grids.
- Customer resolution speed between 24 and 48 hours.
- Working closely with different account managers.
- Solving claims within a 60 day period or as agreed with NAM.
- Timeously deliver reports i.e monthly, weekly, customer tracking reports
- In house activity tracking reports
Minimum Requirements:
- Matric/Grade 12 Senior Certificate.
- Completed/Studying towards Administration, Sales and Marketing Diploma/Certificate or equivalent 3 year Diploma.
- Proficient in Microsoft Outlook/Word/Excel/Powerpoint.
Closing date: 26 May 2024
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