A company is looking for a Software Support Lead to manage software bug issues and communicate between teams to resolve EV charging station problems.
Key Responsibilities
Oversee end-to-end issue resolution and collaborate with product engineering teams
Review and diagnose submitted incidents, prioritizing and assigning bug tickets accordingly
Provide technical recommendations and maintain support documentation and SOPs
Required Qualifications and Education
3+ years of experience in software support, preferably with B2B SaaS products
2+ years of support experience in the eMobility/EV Charging industry
Bachelor’s Degree or equivalent in electronics, mechanical engineering, or a related technical discipline
Familiarity with bug tracking tools such as Jira and ticket management systems like Zendesk
Understanding of electrical/electronic concepts and network communications fundamentals