A company is looking for a Business Systems Analyst, Self-Service and Systems role.
Key Responsibilities:
Implement and maintain AI tools and resources within software solutions used by the technical support organization
Analyze data sets to identify trends, patterns, and insights within internal and vendor-provided systems
Develop and maintain reports, data collection systems, AI models, and resources to optimize system efficiency
Required Qualifications:
Bachelor’s degree in data science, applied statistics, computer science, business, or related field
3+ years of experience in technology, technical support, or customer support roles
At least one year working with AI technologies such as large language models and deep learning models
Proficiency in programming languages like Python for automation and reporting tasks
Understanding of AI prompts, relevance rules, and language models in systems like Coveo, Salesforce, GPT, or ChatGPT