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Charlotte Tilbury · Bethesda, Maryland, United States
The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand.
” + “As an ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base.
” + “MAIN DUTIES AND RESPONSIBILITIES:
” + “### Sales ” + “- Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI’s) such as Average Unit Sales (AUS) and Items Per Transaction (IPT). ” + “- Lead by example on personal KPI goals. ” + “- Communicate and manage agreed goals with the staff.
” + “### Customer Service ” + “- Manage customer queries, using sound judgement to achieve positive outcomes. ” + “- Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team. ” + “- Provide exceptional customer service beyond the in-store experience.
” + “### Team Management ” + “- Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives. ” + “- Determine individual and team sales targets to meet and exceed plan. ” + “- Analyze business performance and plan strategies within day-to-day business and events.
” + “### Operations ” + “- Ensure the counter is ‘customer ready’ from open to close of business. ” + “- Maintain required inventory levels and accurate stock files. ” + “- Control store expenses within budget guidelines.
” + “### Store and Retail Partner Relationships ” + “- Establish and develop cooperative and mutually respectful relationships with the store retail operations team. ” + “- Proactively suggest win-win opportunities to drive sales within the store. ” + “- Schedule teams to optimize coverage according to customer flow.