Company: South African Postbank SOC Limited
Business Unit: Postbank Operations
Reports To: Team Leader
Position Status: Fixed-Term Contract

Postbank is recruiting 73 Customer Services Clerks (CSC) across Limpopo, Mpumalanga, Northern Cape and Western Cape.

These vacancies are confirmed in the official provincial adverts:

• Limpopo Advert_Customer Services Clerk …
• Mpumalanga Advert_Customer Services Clerk …
• Northern Cape Advert_Customer Services Clerk …
• Western Cape Advert_Customer Services Clerk …

Total Number of Positions Per Province

Limpopo – 16 Posts

Thabazimbi (2), Lephalale (2), Messina (2), Phalaborwa (2), Saselamani (2), Groblersdal (2), Mokopane (3), Giyani (3)

Mpumalanga – 14 Posts

Lydenburg/Mashishing (2), Balfour (2), Dwaarslop (2), Sabie (2), Graskop (2), Ermelo (3), Mbombela (3)

Northern Cape – 6 Posts

De Aar (2), Prieska (2), Keimoes (2)

Western Cape – 10 Posts

Malmesbury (2), Piketberg (2), Knysna (2), Heidelberg (2), Plettenberg Bay (2)

Candidates may be required to move across sites within a 30km radius if necessary.

Overview

The Customer Services Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.

The role provides frontline assisted support to customers who require help initiating or completing banking transactions. The CSC bridges the gap between traditional branch banking and digital/self-service channels such as:

• ATM Solutions
• Postbank Mobile App
• USSD Banking

All assisted transactions must comply with Postbank governance, KYC/AML requirements, and operational standards while delivering a professional customer experience.

Key Responsibilities

1. Customer Interaction & Support

• Welcome customers and identify their service needs
• Authenticate customers using ID and/or registered MSISDN
• Verify CIF profile, KYC and AML compliance
• Educate customers on digital banking channels
• Deliver professional, empathetic and efficient service

2. Transaction Facilitation

• Initiate assisted transactions using CSC terminal/tablet
• Generate secure barcodes or OTP slips
• Print slips for retailer teller completion
• Confirm transaction status via Ops Console
• Handle expired OTPs, failed validations and exceptions

3. Operational Controls & Governance

• Manage voucher/token lifecycle (Created → Used → Expired → Cancelled)
• Submit daily reconciliations
• Log escalations for Call Centre/Back Office
• Adhere to anti-fraud, data privacy and security protocols
• Ensure vouchers comply with ≤60 minute expiry rule

4. Customer Education & Digital Migration

• Promote ATM, App and USSD usage
• Assist with first-time digital activations
• Demonstrate in-app and USSD processes

5. Service & Quality

• Maintain SLAs
• Participate in service improvement initiatives
• Ensure strict confidentiality of customer data

Minimum Requirements

• Matric (Grade 12) – Essential
• NQF 5 in Banking / Financial Services / Customer Management – Preferred
• Minimum 2 years customer-facing or teller experience
• Experience in Banking/Retail/Financial Services advantageous
• MS Office (Word, Excel, PowerPoint, Outlook)
• Clean criminal record

Skills & Competencies

• Strong listening and communication skills
• Ability to communicate in commonly used local language
• Basic financial knowledge
• Familiarity with digital banking (ATM/App/USSD)
• Experience with POS, barcode printers or tablets
• Time management and stress management
• High attention to detail and accuracy
• Honest and customer-oriented
• Ability to work independently and in a team
• Must work well under pressure

APPLICATION PROCESS

THESE JOBS BELOW ARE CLOSING SOON

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