A company is seeking a tech-savvy Customer Success/Account Manager with a passion for building relationships and finding solutions, primarily to support tech startups by engaging with their founders and leadership teams.
Key Responsibilities
Own post-sales relationships with existing and new customers, contributing to growing annual recurring revenue
Improve customer experience through data analysis and contribute to tutorials and communications
Maximize customer retention and aid in innovative product design and development
Required Qualifications and Education
Bachelor’s degree
2-6 years of experience in a customer-facing role, with startup SaaS experience preferred
High computer literacy with the ability to learn new software
Demonstrated leadership qualities
Passion for service
