A company is looking for a Business Analyst Customer Success Manager to drive customer success through data analysis and insights in the SaaS sector.
Key Responsibilities:
Act as an IT business analyst for large, complex projects, collaborating with cross-functional teams and stakeholders
Write user stories and requirements with clear acceptance criteria and facilitate meetings to drive implementation
Plan product releases with customers and development teams, and participate in testing when needed
Required Qualifications and Education:
Minimum Secret Security Clearance (or Interim) required before start
IAT Level II Certification (Security+ CE, GICSP, CND, or equivalent) required before start
Bachelor’s degree or equivalent experience
10 years of experience with software development teams in an Agile environment
Proficiency in MS Office (Word, PowerPoint, Excel, Visio) and experience with JIRA/Confluence or similar tools