A company is looking for a Director, Content Strategy to lead the development and execution of a comprehensive content strategy that drives measurable impact.
Key Responsibilities
Develop and execute a content strategy aligned with business goals and brand voice
Establish a content governance framework to ensure brand consistency and oversee content production
Manage and mentor a team, fostering collaboration with cross-functional teams to align content with company objectives
Required Qualifications
Minimum 10+ years of experience in content strategy, with at least 5+ years in a senior leadership role
Bachelor’s degree in Marketing, Communications, or a related field
Proven experience in content strategy across multiple channels and formats
Experience delivering for contact center frontline teams is strongly preferred
Familiarity with enablement mechanisms and frontline training preferred