A company is looking for an Expert ITSM Business Analyst.
Key Responsibilities:
Responsible for ITSM operational design during client transition into live service
Support ITSM tooling integration design and manage service management RAID items
Contribute to process and service tooling design, creation of processes, and service documentation
Required Qualifications:
1-3 years of relevant work experience
Knowledge of IT Service Management tools
ITIL4 certification preferred
Project Management certification preferred
1+ years of experience using ServiceNow and SharePoint