A company is looking for a Junior CX Service Representative to provide customer support and assistance.
Key Responsibilities
Serve as the first point of contact for customers via email, phone, and LiveChat
Assist customers with various issues, including sign-in and billing inquiries
Document customer issues and communicate feedback to the product team
Required Qualifications
Availability to work Wednesday to Sunday from 4pm-12am EST
Proactive attitude with a passion for helping customers
Willingness to ask for help and collaborate with team members
Optional personal experience with a password manager