A company is looking for a Manager, Workforce Management.
Key Responsibilities
Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
Develop and execute long-term workforce management strategies and optimize staffing schedules
Monitor real-time contact volume and service levels, reporting on core performance indicators to senior management
Required Qualifications
Bachelor’s degree in business, Organizational Leadership, or related field, or equivalent experience
5+ years of experience in resource/workforce management in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling required