A company is looking for a Principal Customer Success Manager.
Key Responsibilities:
Manage accounts to achieve renewal and expansion revenue targets using consultative techniques
Build executive-level relationships, assess accounts’ organizational landscape, and drive revenue
Provide updates to customers, execute account reviews, and create customer advocates
Required Qualifications:
7+ years of Customer Success experience in B2B SaaS
Ability to establish and maintain credibility with C-level executive customers
Comfortable with ambiguity in a rapidly growing SaaS company
Prior experience in Architecture, Engineering, and/or Construction verticals is a plus
Prior experience with Customer Success software is a plus