A company is looking for a Technical Help Desk Specialist.
Key Responsibilities:
Handle customer escalations and resolve complex technical problems
Utilize ITIL-based processes for incident resolution and system repair
Collaborate with team members to address emergent customer issues
Required Qualifications:
Associate degree in Networking and Systems Administration or equivalent work experience
Experience in a communication company supporting internet-based products
Strong technical understanding of modems, routers, VoIP, DNS, VPN, TCP/IP, and DHCP
3-5 years of help desk experience in a professional environment
Willingness to work flexible schedules, including weekends