A company is looking for a Senior Customer Success Manager.
Key Responsibilities
Act as a trusted advisor to strategic customers, ensuring they achieve maximum value from the solution
Conduct Executive Business Reviews to enhance customer adoption and demonstrate ROI
Monitor customer health and collaborate with internal teams to ensure renewals and expansions
Required Qualifications
5+ years of experience in Enterprise SaaS customer success or account management
Proven track record managing a quarterly retention and growth quota
Experience maintaining a book of 4-6 strategic customer accounts
Demonstrated experience increasing customer satisfaction and adoption for technical products
Experience in an enterprise solution sales environment