A company is looking for a Customer Experience Senior Workforce Scheduling Analyst.
Key Responsibilities:
Contact Center Scheduling
Collaborating Cross-functionally
Payroll Processing
Required Qualifications:
Bachelor’s degree in Business Administration, Human Resources, Finance, Statistics, or equivalent work experience
Solid track record as a Workforce Management Analyst or similar role
Expertise in workforce management software and proficiency in Google Office Suite, Slack, Atlassian, etc
Experience with data analysis tools and forecasting methods
Proficiency in SQL for sophisticated database management and data analysis