A company is looking for a Support Lead.
Key Responsibilities:
Guide and support remote contractors to achieve performance metrics and customer satisfaction
Resolve escalated customer inquiries promptly and professionally
Develop QA strategies to meet contractual and client expectations
Required Qualifications:
Experience in remote work and call center environments
Proficiency in Microsoft Office Suite and quick to learn new systems
Experience with 100% remote work environment
Experience working in a call center environment
Experience with contractor-model businesses
