A company is looking for a Technical CS Associate.
Key Responsibilities:
Engaging directly with customers via phone and email to provide prompt and detailed service
Advocating for customers, resolving issues, and maximizing their investments in the company’s products
Supporting critical launches, driving projects to improve support processes, and developing detailed product knowledge
Required Qualifications:
3+ years of customer service experience
2+ years of technical support experience focused on customer success
Experience with consumer WiFi networking platforms, firewall configurations, and mobile devices
Ability to work remotely
Fluency in English and one of the following languages: Spanish, German, French, or Italian