A company is looking for a Gov Support Engineer to provide technical support for their federal customer base.
Key Responsibilities
Serve as the first line of defense in resolving customer support requests and coordinating with engineering teams
Troubleshoot issues to identify root causes and document solutions in the knowledge base
Analyze logs and integrate Moveworks solutions into customer platforms securely and efficiently
Required Qualifications
2+ years of experience in a customer-facing technical support role
Experience working with REST APIs
Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience
U.S. citizenship is required for this position
Familiarity with configuration file formats such as XML, JSON, and YAML is a plus