A company is looking for a Customer Success Operations Manager II.
Key Responsibilities:
Partner with Customer Success leadership and cross-functional teams to build new processes, reduce friction, and resolve customer requests and issues
Own Customer Success team task management to ensure organization, prioritization, and alignment with broader objectives
Manage and enhance vendor partnerships, overseeing strategic collaboration, reporting, issue resolution, new launches, and continuous improvement
Required Qualifications:
4+ years experience in customer success or customer-facing roles in a digital health tech company preferred
Highly self-motivated and excited to collaborate cross-functionally in a fast-paced environment
Familiarity with project management and account management tools
Proficiency in Excel or Google Sheets
Passion for mental health and changing the healthcare landscape
