Library Information Assistant – Charleston Library · Nypl

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Nypl · Staten Island, New York · onsite

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages at the Charleston Library. The ideal candidate will be a creative customer service expert with a passion for helping people explore resources.

Key Responsibilities:

• Provide circulation/reference service and instruction to library patrons of all ages using print, media, and digital resources.
• Answer questions from the public in person, over the telephone, and electronically.
• Perform community outreach to promote and increase public participation and use of library services.
• Assist in planning and delivering library programs for children, teens, and/or adults.
• Instruct patrons on the use of the Internet, computer applications, and other Library services.
• Assist with fines & fees management, collection development/weeding, reserves, and opening/closing procedures.
• Ensure patrons follow library policies and procedures.
• May take responsibility for the facility, staff, and operations in the absence of the Library Manager.

Required Education & Experience:

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.

Required Skills:

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage.
• Demonstrated interpersonal, oral, and written communication skills.
• Ability to work as part of a team.
• Appreciation of literature and desire to encourage reading in others.
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs, and e-reader devices.
• Demonstrated knowledge of computer services including online searching, social media, and reference resources and databases.

Benefits:

• The Library offers a work environment that values being helpful, resourceful, curious, and welcoming and inclusive.
• The role involves physical duties such as moving and transporting up to 15 lbs and remaining in a stationary position for periods of time.
• The schedule is 35 hours per week to be scheduled during branch hours.

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